TopBox Bolivia – Terms and Conditions of Service

Summary of Key Points

To simplify understanding, here are some important highlights of these terms and conditions:

Shipping Rates: $20.00 per pound for standard shipments; $25.00 per pound for cosmetics, clothing, supplements, and items requiring special permits.
Estimated Delivery: 25–30 business days from arrival at our U.S. warehouse (excluding weekends and holidays).
Domestic Delivery: Free to any city in Bolivia 🇧🇴 (applies only to standard shipments; does not include heavy items such as engines or car bodies).
Pickup in Cochabamba: 10 days to pick up after notification; $1.00 per calendar day for storage afterward.

1. Introduction

These Terms and Conditions outline the policies and procedures of TopBox Bolivia as an intermediary for purchasing and transporting products from international online stores. These terms apply to all individuals over 18 who use our services.

By using our services, the client acknowledges having read, understood, and accepted these terms. TopBox Bolivia may update these terms at any time; clients are encouraged to review them periodically. For more details and common questions, please visit our FAQ page.

To submit a formal complaint, you may access our complaint submission portal.

2. Prices and Fees

2.1. International Shipping (USA to Cochabamba)

Shipping Cost: $20.00 per pound for standard shipments. For products such as cosmetics, clothing, supplements, or items requiring special import permits, the cost is $25.00 per pound.
Example of Special Rate: A 5-lb shipment of cosmetics would cost $125.00.
Rate Adjustments: Prices may be adjusted due to changes in import fees, transportation costs, or regulatory requirements.

2.2. Domestic Shipping (Cochabamba to other cities in Bolivia)

TopBox Bolivia offers free domestic delivery to any city in Bolivia for standard shipments. This benefit is automatically applied to all customers at no extra cost.
This benefit applies only to standard orders. Bulky or heavy items such as engines, transmissions, body panels, or suspension systems are not covered and may incur an additional charge, which will be communicated to the client before dispatch.
In special cases (e.g., remote delivery areas or urgent service requests), additional fees may apply. Any charges will be disclosed and approved before shipment.

2.3. Service Commissions

15% of the item value: For purchases under $1,000.00 or fixed-price items.
13% of the item value: For purchases over $1,000.00 from a single seller or store.

3. Delivery and Pickup Times

3.1. International Delivery

Estimated delivery time is 25–30 business days (excluding weekends and holidays) from the moment the package arrives at our U.S. warehouse. This estimate may vary due to factors beyond our control such as customs delays or weather conditions.

3.2. Pickup in Cochabamba

Customers have 10 days to pick up their package after notification. After that, a storage fee of $1.00 per calendar day will be applied (minimum $3.00).

3.3. Abandoned Packages

Packages not picked up within 60 days will be considered abandoned and may be disposed of with no refund obligation, to recover storage and transport costs.

4. Customer Responsibilities

4.1. Purchase Confirmation

Customers must confirm their order and payment in full, including any applicable service commission. TopBox Bolivia is not responsible for price changes or stock shortages after a quote is provided.

4.2. Product Verification

Customers are encouraged to verify product details before purchasing to ensure the correct item is being ordered. Common examples include checking size or color.

4.3. Shipping Payment

The customer agrees to pay shipping charges based on net or dimensional weight. For example, a large box may be charged based on dimensional weight if it exceeds the physical weight.

4.4. Pickup and Inspection

It is the customer's responsibility to inspect the package upon pickup to ensure it is complete and in good condition. Any issues must be reported before signing the receipt.

5. Cancellations and Returns

5.1. Order Cancellations

Cancellations are not allowed once the purchase has been made. If a customer wishes to return a product, they are responsible for return shipping and any applicable storage fees.

5.2. Refund Policy

Commissions are non-refundable once the purchase is completed. Refunds for product returns will be processed within 10 business days after the seller receives the returned item.

5.3. Issues with Product or Seller Shipment

TopBox Bolivia is not responsible for errors made by the original seller, such as damaged goods, incorrect items, missing quantities, or other issues outside our control. However, we are committed to assisting the client in resolving the issue whenever possible.

Our possible actions include:

Requesting a replacement for the missing, damaged, or incorrect item.
Handling return logistics if the product needs to be sent back.
Requesting a refund from the seller when replacement is not possible.
Reordering the item using the refunded amount, if the client agrees.

In these cases, the client understands that TopBox Bolivia does not cover additional costs such as return shipping or processing fees in the U.S. or Bolivia, as they arise from issues unrelated to our service.

If a refund is obtained:

The client may choose to receive the refunded amount.
Or reuse the refund to repurchase the item without paying a new commission.

Important: The original commission is non-refundable since the service (purchase and logistics) was completed. However, if the client repurchases the item using the refunded amount, a second commission will not be charged.

6. Data Protection and Privacy

TopBox Bolivia respects your privacy and complies with Bolivia’s data protection laws. Personal data is treated confidentially and used only for service-related purposes. Clients may request access to, modification, or deletion of their data by contacting customer support.

7. Liability and Indemnification

TopBox Bolivia is not liable for indirect or consequential damages arising from the use of our service. Maximum liability is limited to the shipping cost. The client agrees to indemnify TopBox Bolivia for any claims or expenses resulting from use of the service.

8. Dispute Resolution

Disputes will preferably be resolved at TopBox Bolivia’s office. If no resolution is reached, disputes will be handled by Bolivian courts. The losing party will bear legal costs. Formal complaints may be submitted via our complaint portal.

9. Force Majeure Clause

TopBox Bolivia is not liable for delays or failures caused by events beyond its control, such as natural disasters, regulatory changes, social unrest, or international logistics disruptions.

10. Shipping Insurance

Clients may request optional insurance to cover loss or damage up to the declared value, subject to the insurance provider’s policy terms.

11. Compliance with International Shipping Laws

TopBox Bolivia complies with international shipping laws and regulations. Clients are responsible for ensuring that their shipments comply with these laws.

12. Inspection Requests

Clients may request package inspections before shipping for an additional fee. Example: checking for possible damage or confirming package contents.

13. Prohibited and Restricted Items

Clients are responsible for ensuring that their items are not on any prohibited or restricted product lists, whether local or international. TopBox Bolivia is not liable for shipments held due to non-compliance with these regulations.

14. Data Security

TopBox Bolivia uses advanced security measures to protect clients’ personal data during transactions and storage, ensuring a safe data environment.

15. Abandoned Items

Items not picked up within 60 days will be considered abandoned and may be disposed of to recover transport and storage costs.

TopBox Bolivia – Terms and Conditions of Service​

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